In order to enhance our ability to provide you with the best services, opportunities, and choices possible, we collect, use, and share certain information about you. This policy explains what information we collect and with whom we share it with. The practices described in this policy are applicable to current and former customers and consumers who do business with us. The policy also explains how we protect the security and confidentiality of our customer's information.
Information we collect and sources of information.
We may collect information about some of your personal details and documents, (such as, address, copy of credit card statements, identification, etc) to help us process the order in which you've made, and for us to assure and prove that you are the person paying for the products.
Marketing OPT-IN and OPT-OUT provision
When you register, you will be given the option to opt-out of subscribing to our regular update service. We will send you e mail alerts for new products, features, enhancements, special offers, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about Express Store, our subsidiaries or selected business partners.
We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Express Store.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that subscription. Simply follow the indications in the e-mail.
Information we share with service providers or joint marketers.
We may disclose some of the information we collect, to companies that perform services on our behalf, including those who assist us in selling, billing, shipping and responding to customer inquiries. We may provide that information to others who perform marketing services for us and to financial institutions with whom we jointly offer financial products or services, subject to any requirements and restrictions of applicable law.
Security and confidentiality of your information.
We restrict access to nonpublic personal information about you to those employees who need to know in order to provide products and services to you. We maintain physical, electronic, and procedural safeguards that comply with federal and state law standards to guard your nonpublic personal information.
Order and credit card Information
Expressstore.com.my uses SiteGiant, a third-party provider of e-commerce solutions, to power the Expressstore.com.my store and in doing so, collects information about users, including credit card information. When a user purchases a product from the Expressstore.com.my store, SiteGiant provides information about the customer, including name, address and email address, to Express Store. Express Store uses this information as set out in the end user agreement, agreed to by purchasers at the time of purchase. In particular, Express Store uses the information to license the software to you, support the software and send you information about updates, upgrades and new works or services provided by Express Store.
SiteGiant requests information from the user on the order form, viewed by the user as a page hosted on the SiteGiant web server. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used as explained above. For example, if we have trouble processing an order, contact information is used to get in touch with the user.
Your credit card information does not pass through the SiteGiant sites under the terms of Express Store's agreement with SiteGiant. SiteGiant does not share credit card information with Express Store. SiteGiant keeps your credit card information confidential and protect your credit card information through the use of industry-standard Secure Sockets (SSL) encryption technology.
Where and how to ask question or file complaints