RETURN & REFUND POLICY
Return Policy (Applicable to Malaysia only)
Within 7 Days, Customer Satisfaction Policy
Reason For Return |
Your Return Must Be As Follows: |
1 to 1 |
Reshipment Charges? |
|||
New Condition |
Sealed/Unopened |
Complete |
Not Damaged/ |
Local Customer |
||
Wrong item delivered to customer |
√ |
√ |
√ |
√ |
√ |
Borne by Express Store |
Wrong item ordered by customer |
√ |
√ |
√ |
√ |
√ |
Borne by Customer |
Item not as per website content |
√ |
√ |
√ |
√ |
√ |
Borne by Express Store |
Item not as expected |
√ |
√ |
√ |
√ |
√ |
Borne by Express Store |
Does not fit/compatable |
√ |
√ |
√ |
√ |
√ |
Borne by Express Store |
Damaged item |
X |
X |
√ |
X |
√ |
Borne by Express Store |
Defective when received |
X |
X |
√ |
√ |
√ |
Borne by Express Store |
7 Days Return Policy applicable to all purchases, only for local customers. Item cannot be returned after 7 days from receiving it.
Which products are not eligible for return?
We will not accept returns for any of the following products:
Category |
Non-returnable Products |
Mobiles ,Tablets, |
Apple's products (iPhone, iPad, iPod, iMac…) |
Home Appliances |
All of the product |
Media, Game & Music |
Periodical books, newspapers, magazines and journals |
Other products |
Clearance products / Promotion item |
|
|
How Refund Are Issued?
Most refunds are issued based on the payment method used at the time of purchase. You will still need to return your items within 14 days.
Late Refund Are Issued?
You can check the status of your refund in Your Orders. If your refund is not showing as refunded in Your Account, and the processing time for your payment method has passed, contact us for further assistance.
Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.
Warranty Terms:
After 7 Days, Within Warranty Period |
||||
Type of Warranty |
Where did you send it to |
Reshipment Charges? |
Reshipment Charges |
|
Manufacturer's Authorised |
Express Store Warehouse |
Local Customer |
Overseas Customer |
|
Manufacturer Warranty |
√ |
√ |
Borne by Customer |
|
Express Store Warranty |
X |
√ |
Borne by Customer |
1 to 1 Replacement
Express Store offers free "1 to 1 replacement" on all products items for the first 7 days upon receiving of goods (on manufacturer defects only).
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Express Store will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 2 weeks time after the confirmation.
Please return your purchase to the following address:
M-Link System (M) Sdn. Bhd.
NO: 12A & 16, Jalan Teknologi ¾, Pusat Teknologi Sinar Damansara,
PJU 5, Kota Damansara, 47810 Petaling Jaya, Selangor.
Product information, check order status enquiry:
1. service@expressstore.com.my
Warranty Claim enquiry:
1. service@expressstore.com.my