Return & Refund Policy

RETURN & REFUND POLICY

Return Policy (Applicable to Malaysia only)

Within 7 Days, Customer Satisfaction Policy

Reason For Return

 Your Return Must Be As Follows:                       

     1 to 1 
Replacment

Reshipment Charges?
       

New Condition

Sealed/Unopened
Condition

 Complete
(with accessories, original Package)

       Not    Damaged/
    Spoilt

Local Customer

Wrong item delivered to customer

Borne by Express Store

Wrong item ordered by customer

Borne by Customer

Item not as per website content

Borne by Express Store

Item not as expected

Borne by Express Store

Does not fit/compatable

Borne by Express Store

Damaged item

X

X

X

Borne by Express Store

Defective when received

X

X

Borne by Express Store

7 Days Return Policy applicable to all purchases, only for local customers. Item cannot be returned after 7 days from receiving it.


Which products are not eligible for return?

We will not accept returns for any of the following products:

Category

Non-returnable Products

Mobiles ,Tablets,
Consumer Electronics 
Computers, Laptops, GPS &  
Cameras

Apple's products (iPhone, iPad, iPod, iMac…) 
Electronic products with warranty activated or seal broken

Home Appliances

All of the product

Media, Game & Music

Periodical books, newspapers, magazines and journals 
Video tape, DVD, VCD, audio, video games, softwares or products of the same type 
E-books, E-journals, E-coupons, coupons

Other products

Clearance products / Promotion item
Free gifts 
Products exchanged from Premium program 

 

 


How Refund Are Issued?

Most refunds are issued based on the payment method used at the time of purchase. You will still need to return your items within 14 days.

 

Late Refund Are Issued?

You can check the status of your refund in Your Orders. If your refund is not showing as refunded in Your Account, and the processing time for your payment method has passed, contact us for further assistance.

Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.

 

Warranty Terms:


After 7 Days, Within Warranty Period

Type of Warranty

Where did you send it to

Reshipment Charges?

Reshipment Charges

Manufacturer's Authorised
Service Centre

Express Store Warehouse

Local Customer

Overseas Customer

Manufacturer Warranty

Borne by Customer

Express Store Warranty

X

Borne by Customer


1 to 1 Replacement


Express Store offers free "1 to 1 replacement" on all products items for the first 7 days upon receiving of goods (on manufacturer defects only).


 

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Express Store will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 2 weeks time after the confirmation.

Please return your purchase to the following address:

M-Link System (M) Sdn. Bhd.

NO: 12A & 16, Jalan Teknologi ¾, Pusat Teknologi Sinar Damansara,

PJU 5, Kota Damansara, 47810 Petaling Jaya, Selangor.

 


Product information, check order status enquiry:

1. service@expressstore.com.my

 

Warranty Claim enquiry:

1. service@expressstore.com.my