Return & Refund Policy

RETURN & REFUND POLICY

Return Policy (Applicable to Malaysia only)

Within 7 Days, Customer Satisfaction Policy

Reason For Return	Your Return Must Be As Follows:				1 to 1  Replacment	Reshipment Charges?
	New Condition	Sealed/Unopened Condition	Complete (with accessories, original Package)	Not    Damaged/     Spoilt		Local Customer
Wrong item delivered to customer	√	√	√	√	√	Borne by Express Store
Wrong item ordered by customer	√	√	√	√	√	Borne by Customer
Item not as per website content	√	√	√	√	√	Borne by Express Store
Item not as expected	√	√	√	√	√	Borne by Express Store
Does not fit/compatable	√	√	√	√	√	Borne by Express Store
Damaged item	X	X	√	X	√	Borne by Express Store
Defective when received	X	X	√	√	√	Borne by Express Store

7 Days Return Policy applicable to all purchases, only for local customers. Item cannot be returned after 7 days from receiving it.

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Which products are not eligible for return?

We will not accept returns for any of the following products:

Category	Non-returnable Products
Mobiles ,Tablets, Consumer Electronics  Computers, Laptops, GPS &   Cameras	Apple's products (iPhone, iPad, iPod, iMac…)  Electronic products with warranty activated or seal broken
Home Appliances	All of the product
Media, Game & Music	Periodical books, newspapers, magazines and journals  Video tape, DVD, VCD, audio, video games, softwares or products of the same type  E-books, E-journals, E-coupons, coupons
Other products	Clearance products / Promotion item Free gifts  Products exchanged from Premium program

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How Refund Are Issued?

Most refunds are issued based on the payment method used at the time of purchase. You will still need to return your items within 14 days.

 

Late Refund Are Issued?

You can check the status of your refund in Your Orders. If your refund is not showing as refunded in Your Account, and the processing time for your payment method has passed, contact us for further assistance.

Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.

 

Warranty Terms:

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After 7 Days, Within Warranty Period
Type of Warranty	Where did you send it to		Reshipment Charges?	Reshipment Charges
	Manufacturer's Authorised Service Centre	Express Store Warehouse	Local Customer	Overseas Customer
Manufacturer Warranty	√	√	Borne by Customer
Express Store Warranty	X	√	Borne by Customer

• For warranty cases, all reshipment charges to send to Express Store Warehouse is borne by customer
• For international customers, all charges pertaining to the reshipment, custom clearance, permits and any other charges is to be borne by the customer
• For items with manufacturer warranty, customer is advised to liaise directly with the manufacturer’s authorized service centre. Only in specific cases, items with manufacturer warranty can be sent to Express Store for assistance and further action. Please check with the customer care for which items are applicable
• For items with Express Store warranty, customer is required to send it to Express Store
• Warranty cases are deemed for all purchases that exceed the 7 Days Return Policy

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1 to 1 Replacement

Express Store offers free "1 to 1 replacement" on all products items for the first 7 days upon receiving of goods (on manufacturer defects only).

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The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Express Store will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 2 weeks time after the confirmation.

Please return your purchase to the following address:

M-Link System (M) Sdn. Bhd.

NO: 12A & 16, Jalan Teknologi ¾, Pusat Teknologi Sinar Damansara,

PJU 5, Kota Damansara, 47810 Petaling Jaya, Selangor.

 

Product information, check order status enquiry:

1. service@expressstore.com.my

 

Warranty Claim enquiry:

1. service@expressstore.com.my